Return Policy – Boutique of Art

At boutiqueofart.com, we want you to love every piece of art, jewelry, home decor, and gift you bring into your life. We understand, however, that sometimes an item may not suit your expectations—perhaps the colors appear slightly different in your home lighting, the size does not fit as imagined, or you simply changed your mind. This Return Policy explains how you can return eligible items to us. Please read it carefully before making a purchase. By placing an order on boutiqueofart.com, you acknowledge that you have read and agree to this policy.

1. Our Commitment to Quality

We inspect every piece before it is packed and shipped. However, despite our best efforts, you may still receive an item that does not meet your personal expectations. We are here to help.

2. Eligibility for Returns

Most items purchased on boutiqueofart.com are eligible for return, subject to the conditions below. To be eligible for a return, the following criteria must be met:

  • The return request must be initiated within a reasonable period after delivery. Please check your order confirmation or our website for the specific number of days allowed (typically 14 to 30 days).
  • The item must be in its original condition—unused, unaltered, and free of any damage, scratches, or wear.
  • The item must be returned in its original packaging, including any boxes, tissue paper, dust bags, certificates of authenticity, and tags. Museum-quality reproductions often come with special protective materials; please keep everything intact.
  • The item must not be on the list of non‑returnable products (see Section 3 below).

If these conditions are satisfied, you may initiate a return. Items that do not meet these criteria will not be accepted and may be sent back to you at your expense.

3. Non‑Returnable Items

For reasons of hygiene, safety, or product integrity, the following categories of items cannot be returned to boutiqueofart.com:

  • Final sale or clearance items – Any product marked as “final sale,” “as is,” “closeout,” or “non‑returnable” on the product page.
  • Perishable goods – Items such as food, beverages, or edible gifts.
  • Personal care and hygiene products – This includes cosmetics, skincare items, and any product designed to come into direct contact with the body in a sanitary manner (e.g., earrings for pierced ears, certain masks, or body oils).
  • Intimate apparel – Undergarments, swimwear, or similar items for hygiene reasons.
  • Digital products or gift cards – Downloadable content, e‑books, or digital gift cards (physical gift cards are handled separately).
  • Custom or personalized orders – Any item that was specially customized for you, such as engraved jewelry, monogrammed home goods, or made‑to‑order reproductions.
  • Perishable art materials – Certain limited‑edition art supplies or archival papers that degrade once opened.
  • Holiday or seasonal items – Products purchased for a specific holiday (e.g., Christmas ornaments, Halloween decorations) may have restricted return windows. Please check the product listing.

We clearly label non‑returnable items on each product page. Please look for the “Non‑Returnable” or “Final Sale” notice before adding an item to your cart.

4. How to Initiate a Return

To begin a return, please follow these steps:

  1. Visit boutiqueofart.com and navigate to the “Returns” page or log into your account to view your order history.
  2. Locate the order containing the item you wish to return.
  3. Click the “Request Return” button and follow the on‑screen instructions. You will be asked to provide a reason for the return and, in some cases, upload photos showing the item’s condition.
  4. Once your return request is reviewed and approved, you will receive a return authorization. This authorization may include a return shipping label or instructions on how to send the item back.
  5. Carefully repackage the item in its original packaging, including all tags, certificates, and accessories. Then affix the return label (if provided) and ship the package back to us using the specified carrier.

Please do not send any item back without first receiving a return authorization. Unauthorized returns may not be processed and could be refused.

5. Condition of Returned Items

Our team inspects every returned item carefully. To receive a full refund (excluding any non‑refundable charges), the item must be returned in the same condition as when you received it. This means:

  • No scratches, chips, cracks, or other damage.
  • No odors, stains, or signs of use.
  • All original packaging included and undamaged.
  • All certificates, booklets, tags, and authenticity cards present.

If an item is returned with minor damage or missing packaging, we may still accept it but will deduct a restocking fee. If the item shows significant wear or damage that did not exist at the time of delivery, the return will be rejected, and the item will be sent back to you.

6. Refunds

Once we receive your returned item and complete our inspection, we will process your refund. Refunds are issued to the original payment method used at checkout. Please note the following:

  • Timing – After we approve the refund, it typically takes several business days for the credit to appear on your account. The exact timing depends on your bank or card issuer.
  • Partial refunds – If the returned item is not in perfect condition, we may issue a partial refund that reflects the diminished value. For example, a missing dust bag or a scratched surface may result in a reduced refund.
  • Non‑refundable charges – Original shipping fees (if any) are generally not refundable unless the return is due to our error (e.g., we sent the wrong item or the item arrived damaged). Similarly, any duties, taxes, or customs fees paid on international orders are not refundable by us; you must seek a refund from your local customs authority.
  • Gift returns – If you received an item as a gift and it was marked as such at checkout, we can issue a refund to the original purchaser or, if you prefer, provide you with store credit. Please contact us through the website to specify your preference.

7. Damaged, Defective, or Incorrect Items

We take great care in packaging, but occasionally an item may arrive damaged, defective, or simply not what you ordered. If this happens, we apologize sincerely. Please follow these steps:

  • Do not discard the original packaging. The box and padding may be needed for an investigation with the carrier.
  • Within a few days of delivery, take clear photographs showing the damage, defect, or the incorrect item alongside the packaging.
  • Initiate a return request as described in Section 4, but select “Damaged” or “Wrong Item” as the reason. Upload your photos.
  • Once we review your request, we will provide instructions. In many cases, we will send you a replacement at no additional cost, or issue a full refund including any original shipping charges.

Please note that items damaged due to normal wear and tear, misuse, or improper handling after delivery are not eligible for return under this section.

8. International Returns

If you are returning an item from outside the original shipping country, please be aware of the following:

  • You are responsible for any customs or duties fees associated with the return shipment. We recommend clearly marking the package as “Returned Goods” to avoid additional charges.
  • International return shipping may take longer than domestic returns. Please allow additional time for your package to clear customs and reach our return facility.
  • We strongly recommend using a trackable shipping method for international returns. boutiqueofart.com cannot be responsible for packages lost or delayed in international transit.

9. Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item for a different size, color, or product, please return the original item for a refund (following this Return Policy) and place a new order on boutiqueofart.com. This is the fastest way to ensure you get the product you want.

10. Late or Missing Refunds

If you have returned an item and have not yet received your refund, please first check your bank account or credit card statement. It is common for refunds to take several business days to appear after we have processed them. Next, contact your financial institution, as there is often a processing delay on their end. If you have done both of these steps and still do not see the refund, please contact us through the boutiqueofart.com website. Be sure to include your order number and return tracking information.

11. Unauthorized Returns and Refused Packages

We reserve the right to refuse returns that do not comply with this policy. If you send an item back without a return authorization, or if the item is non‑returnable under Section 3, we may reject the delivery. In such cases, you will be responsible for any additional shipping costs to have the item returned to you. If you do not arrange for the item to be sent back within a reasonable time, we may dispose of it without further notice and no refund will be issued.

12. Changes to This Return Policy

boutiqueofart.com may update this Return Policy from time to time. Changes will become effective immediately upon posting on this page. The policy in effect at the time of your purchase will govern your order. We encourage you to review this page periodically, especially before making a purchase.

13. Questions About Returns

If you have any questions that are not answered in this Return Policy, please visit the “Contact Us” page on boutiqueofart.com. Our team is ready to assist you. Thank you for shopping at boutiqueofart.com, where we strive to make every interaction with art a joyful one.