Shipping Policy – Boutique of Art
This Shipping Policy explains how we prepare, protect, and deliver your orders. Please read it carefully before making a purchase. By placing an order on boutiqueofart.com, you agree to the terms outlined below.
1. Order Processing
Once you complete your purchase on boutiqueofart.com, our team begins preparing your items for shipment. We take special care with every product because many of our pieces are delicate—such as fine jewelry, glass replicas, framed prints, or ceramic vessels. Each item is inspected, cleaned, and carefully wrapped in museum-grade protective materials before being placed in a sturdy shipping box.
Processing times depend on the nature of the products in your order. Standard items typically move to packaging within one to two business days. However, certain products—such as limited-edition sculptures, oversized art books, or hand-finished reproductions—may require additional handling time. We will notify you if your order falls into this category.
Please note that orders are processed on business days only (Monday through Friday, excluding major holidays). Weekends and public holidays may add a small delay to the start of the shipping process. We appreciate your patience as we ensure that every piece arrives in perfect condition.
2. Shipping Destinations
boutiqueofart.com is pleased to serve art lovers across a wide range of locations. We ship to domestic addresses as well as many international destinations. During the checkout process, you will be asked to enter your shipping address. The website will then inform you whether we can deliver to your specific location.
For remote areas, island territories, or certain international regions, we may need to use specialized carriers. In such cases, delivery times may differ from standard estimates. If we cannot ship to your address, you will see a clear message before you complete your purchase.
3. Shipping Methods and Carriers
We work with established, reliable carriers to ensure safe and timely delivery. The exact carrier (such as national postal services, express couriers, or regional delivery networks) depends on the size, weight, and destination of your order.
At boutiqueofart.com, we offer multiple shipping options when available. These may include:
- Standard Shipping – A cost‑effective option for non‑urgent orders. Delivery typically takes several business days after dispatch.
- Expedited Shipping – Faster delivery for customers who need their items sooner. This option uses priority handling and express networks.
- International Shipping – Specially arranged for orders crossing borders. International shipments may be handed off to local postal services once they arrive in the destination country.
You will be able to select your preferred method at checkout. Please note that some very large or heavy items (for example, large framed wall art or complete dinnerware sets) may only be eligible for certain shipping methods due to size restrictions.
4. Tracking Your Order
Once your order has been handed over to the carrier, we will send you a shipping confirmation. This confirmation includes a unique tracking number and a link to the carrier’s tracking portal. You can use this number to monitor your package’s journey in real time.
We strongly recommend that you save your tracking information. If you do not receive a shipping confirmation within the expected processing window, please check your spam or junk folder. If the confirmation is still missing, you may contact us through the boutiqueofart.com website for assistance. Please note that tracking updates may take up to 24 hours to appear after dispatch.
5. Delivery Attempts and Signature Requirements
Many of our products are valuable, fragile, or both. Therefore, some deliveries may require a signature upon receipt. This is especially true for high‑value items (such as fine jewelry, limited‑edition sculptures, or complete book sets) and for fragile goods (such as glassware or ceramic replicas). When a signature is required, the carrier will not leave the package unattended.
If you are not home at the time of delivery, the carrier will typically leave a notice explaining how to schedule a re‑delivery or how to pick up the package from a local depot or post office. Most carriers hold packages for a certain number of days before returning them to us.
For orders without a signature requirement, the carrier may leave the package at your door, in your mailbox, or with a building manager. Please note that once a package is marked as “delivered” by the carrier, responsibility for the parcel passes to you.
6. International Shipping and Customs
When you order from boutiqueofart.com for delivery outside the country of origin, your package may be subject to import duties, taxes, and customs fees. These charges are not included in the price of the product or in the shipping fees you pay at checkout. They are determined by the customs authority of your destination country.
As the recipient, you are solely responsible for paying any applicable duties, taxes, or administrative fees. Customs policies vary widely from country to country. We strongly advise you to contact your local customs office for information before placing an international order. Please be aware that customs clearance can sometimes delay delivery beyond our standard estimates.
boutiqueofart.com is required by law to declare the full value of the products on customs forms. We cannot mark items as “gift” or declare a lower value to reduce customs charges. Doing so would be illegal and unfair to other customers.
7. Lost, Stolen, or Damaged Shipments
We take great care to package every order securely. However, rare incidents can occur during transit. Our policy regarding lost, stolen, or damaged shipments is as follows:
- Damaged in transit – If your package arrives with visible damage to the outer box, or if the contents appear broken or compromised, please document the damage immediately. Take clear photos of the box, the padding, and the product. Then contact us through boutiqueofart.com as soon as possible. We will work with you and the carrier to resolve the issue.
- Lost in transit – If tracking shows that your package has not moved for an unusually long period (beyond the carrier’s estimated delivery window), please reach out to us. We will initiate a trace with the carrier. If the package is confirmed lost, we will arrange a replacement or a refund according to the situation.
- Stolen after delivery – If your tracking information shows that the package was delivered to the correct address but you cannot find it, please first check with neighbors, building staff, or any safe drop location. If the package was stolen, we regret that boutiqueofart.com cannot be held responsible because the carrier’s delivery confirmation completes our obligation. We recommend having high‑value items shipped to a secure address where someone can receive them in person.
8. Incorrect or Incomplete Addresses
Please double‑check your shipping address before finalizing your order. If you realize that you provided an incorrect or incomplete address after placing your order, contact us immediately through the boutiqueofart.com website. We will do our best to update the address before the order is shipped.
Once an order has been dispatched, we cannot change the shipping address. If the package is returned to us by the carrier due to an incorrect address, you will be responsible for any additional shipping fees to resend the order. If you choose not to have the order resent, we will refund the product price minus any original shipping charges and any return fees imposed by the carrier.
9. Split Shipments
If your order contains multiple items, we may occasionally ship them separately. This happens when products have different sizes, handling requirements, or origins. For example, a small piece of jewelry might ship from one facility while a large framed print ships from another. You will receive separate shipping confirmations and tracking numbers for each shipment. There is no additional charge to you for split shipments unless you requested expedited handling for only part of the order.
10. Changes to This Shipping Policy
boutiqueofart.com reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will take effect immediately upon being posted on this page. We encourage you to review this policy periodically, especially before placing an order. The version of the policy in effect at the time you place your order governs that purchase.
11. Questions About Shipping
If you have any questions that are not answered in this Shipping Policy, please visit the “Contact Us” page on boutiqueofart.com. Our team is happy to clarify any point. Thank you for choosing boutiqueofart.com. We look forward to delivering the beauty of art to your door.